At Bagofwonders.com, we strive to get your order to you as quickly as possible. All items are prepared and shipped within 2-7 business days, depending on the inventory level. Please note that some items are made on demand, which may result in a longer processing time. Once your order is shipped, you will receive an email notification with a tracking code so you can track your order.

Delivery time varies based on each product and the destination country. You can find the estimated delivery time on each product page in the description section. Please note that delivery times are stated in calendar days and may be longer than stated during peak seasons and holidays.

We currently offer the following estimated delivery times:

• 7-14 days to the USA and Canada
• 5-10 days to Europe

Please note that delivery times may vary based on the destination country and other factors outside of our control. Bag of Wonders does not take responsibility for any delivery delays caused by third-party delivery services.

If you have any questions or concerns about shipping or delivery, please do not hesitate to contact us at support@bagofwonders.com. We are always happy to help.

Grocery Items and Products Sourced from the Philippines:

All grocery items and products sourced from the Philippines are prepared and shipped within 5-7 business days. It will clearly state on the product description when the product will be shipped from the Philippines. Once the order is shipped, the email notification with the tracking code is sent to the customer.

Delivery Time:

Please expect the delivery time to be 5-10 days to the USA, Canada, and Australia. Please note that the delivery time is stated in calendar days and may be longer than stated during peak seasons and (national) holidays. Bagofwonders.com does not take responsibility for any delivery delays made by third-party delivery services.

International Shipping:

If you're an international customer, please note that the recipient of an international shipment may be subject to import taxes, customs duties, and fees, which are imposed once a shipment reaches the recipient's country. These charges are typically due once the shipped goods arrive in the country of destination. Bagofwonders.com is not responsible for any additional charges that may apply. Such charges are not included in the product price or shipping and handling cost. These charges are the buyer's responsibility as we are only charging for the transportation fee for your order.

If a shipment is refused due to unexpected import fees, the original shipping cost and any return shipping charges will not be refunded.

To avoid delays in receiving your order, we strongly recommend providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach out to you to clear your order in case of any issues.

At Bag of Wonders, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your purchase, we offer a 30-day return policy. This means that you have 30 days from the date of delivery to request a return.

To be eligible for a return, the item must be in the same condition as when it was received, unused, with all original tags and packaging. Please ensure that you include the receipt or proof of purchase with your return request.

Please note that food items are non-returnable except for expired goods. If you receive an expired food item, please contact us immediately so we can make it right.

If you would like to initiate a return, please contact us at support@bagofwonders.com with your order number and reason for the return. Once your return has been approved, we will provide you with a return address and instructions on how to proceed.

Please note that we do not accept exchanges of any kind. All returns will be processed as a refund.

Upon receipt of the returned item, our team will inspect it for quality. Please allow 5-7 business days from the time we receive your return for processing. Once your return has been processed, we will send you an email confirmation.

Exceptions and non-returnable items: Sale items and gift cards are non-returnable. Pre-order items are also non-refundable or exchangeable.

Cancellations: If you need to cancel your order, please do so within 24 hours of placing the order to avoid any fees. After 24 hours, cancellations are no longer eligible for a refund. Instead, store credit will be issued minus a 15% restocking fee. Shipping costs are non-refundable after 24 hours.

Thank you for shopping with Bag of Wonders. If you have any questions or concerns, please do not hesitate to contact us at support@bagofwonders.com.